After Sales Service

Veeddy’s After-Sales Service Rules

 

1. If The Customer Requests A Refund Or Resends The Order, The Following Division Of Responsibility Belongs To Veeddy’s Part And The Costs Incurred Will Be Borne By Veeddy

a. Damage to the goods (broken due to quality issues after receiving the goods).
b.Merchandise style, quantity, and order quantity do not match.
c.The goods have stains
d.Wrong choice of logistics and transportation. .
e. Loss of goods in transit.

2. For Orders Requested By The Customer To Be Refunded Or Reshipped, The Following Division Of Responsibility Belongs To The Customer’s Part And The Costs Incurred Shall Be Borne By The Customer

a. Any item that is not sold by Veeddy.
b.Any item that has been used by the buyer (except for quality issues) or worn out from normal use.
c.Any unauthorized removal or alteration of product labels or security markings.
d. The quality of the merchandise due to Buyer’s negligence, misuse, abuse, disassembly, collision, accident, alteration or incorrect storage.
e. Failure to ship for Buyer’s personal reasons (e.g., not being at home when the goods arrive, incorrect delivery address, customer changing order information without notifying Veeddy)
f. The buyer does not like it.
g. The product description is not real.
h. Products smell unusual.
i. The buyer ordered the wrong items or SKU.
j. Product difference was negotiated in advance.

3. After-Sales Problems Caused By The Quality And Style Of The Goods Must Be Submitted Within 7 Days After Signing The Receipt . We Need You To Provide The Order Number And The Corresponding Product Pictures Or Videos To Prove The Product Defects, So That We Can Deal With It More Quickly, Returns Without Receipts May Be Rejected. Veeddy Reserves The Right To Refuse

4. Force Majeure Exclusion

In No Event Shall Veeddy Be Liable To Customer For Any Damage, Destruction, Loss, Demurrage Or Non-Performance Of Any Kind Caused By

a. Fire, war, act of God, power failure, terrorist activity or any natural disaster or unfortunate event.
b. Strikes, lockouts or labor disputes experienced in the country of destination.
c. Any governmental action.

 

Veeddy provides faster dispute resolution, and we would appreciate it if you could provide the following services:

a.Photographs or videos of damaged items to prove the damage. If the photos cannot prove that the product is damaged, you can upload a video.

b.Please include a picture or video of the damaged product, including name, date, content, and claim. Send it to our email and customer service. After receiving it, we will check and handle it as soon as possible and contact the buyer.c.

C.If the buyer requests a return, the product needs to be returned to veddy.                                               

 If you have any questions about the product, please contact us as soon as possible. We will try our best to solve your problem and give you a satisfactory answer